# Help and QA

> FAQ and Help on Professional home cleaning services by Grumpy Brush. We offer flexible scheduling, trained staff, and comprehensive deep cleaning options.

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Last updated: 2024-10-25

## Frequently Asked Questions

### Are the professional cleaning teams trained and supervised?

Yes, every team member undergoes thorough training before working in clients’ homes. Ongoing training ensures they are up-to-date with new products and methods. Each team includes a leader who supervises and performs quality checks.

### What does a deep cleaning entail?

Deep cleaning includes our 22-Step Cleaning Process, addressing all areas of your home. We focus on baseboards, vents, and hard-to-reach areas, using HEPA-filtered vacuums and proprietary products to remove allergens.

### How do I pay for my cleaning service?

We accept various forms of payment including credit cards, ACH transfers, checks, and cash, depending on the location.

### What if my scheduled cleaning falls on a holiday?

If your cleaning date coincides with a holiday, we will reach out to arrange an alternative date within the same week.

### Do I tip the housecleaners?

Tipping is not required as our team members are paid employees. However, if you are very pleased with the service, tips are welcome.

### Do I need to provide any cleaning supplies or equipment?

No, our team brings all necessary supplies and equipment in our branded vehicles, so you don’t need to provide anything.

### How are the rates for house cleaning services determined?

Rates vary based on the size of your home and the chosen service plan. Contact your local Grumpy Brush office for a personalized estimate.

### Is your cleaning service guaranteed?

Yes, we offer a 100% Satisfaction Guarantee. If any area is not cleaned to your satisfaction, contact us within 24 hours and we will re-clean it free of charge.

### Are your cleaning service teams authorized to work in the United States?

Yes, all employees are verified according to the Immigration Reform and Control Act (IRCA) and must complete the necessary documentation before employment.

### What if my cleaning team missed a spot?

Call us within 24 hours and we will re-clean the area, free of charge.

### Will I always have the same cleaning team?

We strive to provide the same team each visit, though there may be occasional changes due to staff availability or scheduling conflicts. Team leaders familiarize themselves with your home and train new members accordingly.

### Can my animals be out while my house is being cleaned?

We love pets and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.

### Am I responsible for worker’s compensation or insurance?

No. We handle all worker’s compensation and insurance.

### What cleaning supplies or equipment do I need to provide?

None. Grumpy Brush will arrive at your home in one of our branded company cars with our own cleaning products and equipment.

### How do I cancel or reschedule an appointment?

Modifying your schedule is easy. There’s no question that life can be unpredictable. But, you’ll never need to worry when something unexpected arises. If you have to change a cleaning date, just let us know as soon as possible. We do appreciate notification at least 24 hours in advance.

### Must I be home when you clean my house?

It's your choice, but giving us ready access to your home on your day of service is important. Many of our customers prefer to give us a key. Others leave a key in a safe place or provide codes for the garage and/or alarm system. Should you choose to give us a key, it will be stored in a locked key storage device to which only our managers have access. The key is issued to the cleaning team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container.